Refund policy
Last Updated: September 10, 2026
This Refund and Return Policy ("Policy") applies to all purchases made from Orvia Labs ("Company," "we," "us," or "our") at orvialabs.co. By completing a purchase, you acknowledge and agree that this Policy forms part of our Terms of Sale, including our mandatory arbitration agreement and class-action waiver.
1. Overview
Orvia Labs stands behind the quality of our products. We offer a 90-Day Money-Back Guarantee on eligible first-time purchases made directly from orvialabs.co. This Policy outlines the conditions, process, and limitations of our refund program.
Due to the nature of consumable health and supplement products, physical returns are not required and will not be accepted unless explicitly instructed by the Company. This policy exists for health, safety, and quality-control reasons.
2. 90-Day Money-Back Guarantee (First-Time Purchases Only)
If you are not satisfied with your first purchase of any Orvia Labs product, you may request a refund within 90 days of confirmed delivery, subject to the terms and limitations outlined in this Policy.
To initiate a request, contact us at support@orvialabs.co within 90 days of your delivery date and our customer care team will review your request.
2.1 Eligibility Requirements
To be eligible for a refund under the 90-Day Guarantee, all of the following conditions must be met:
- The refund request must be submitted within 90 days of the confirmed delivery date.
- The request must be submitted by the original purchaser.
- The product must have been purchased directly from orvialabs.co.
- The guarantee applies only to a customer's first purchase of a specific Orvia Labs product.
- Limited to one refund per product type per customer, per lifetime.
- The product must have been used only as directed and for personal use.
2.2 Guarantee Limitations
- For multi-unit orders, only unopened bottles qualify for refund consideration. Any opened bottle within a multi-pack is treated as used and is not eligible.
- Shipping, handling, and optional shipping protection fees (if purchased) are non-refundable.
- If you choose a replacement, exchange, or store credit, the 90-Day Money-Back Guarantee no longer applies to that order.
- Refunds, when issued, are returned only to the original payment method used at checkout.
3. How Refund Eligibility Is Determined
All refund requests are assessed on a case-by-case basis by our customer care team.
3.1 Resolution Framework
- Unopened product, first-time purchase, request submitted within 90 days of delivery, all eligibility requirements in Section 2 met: Eligible for a refund. The form and amount of the refund is determined at the sole discretion of Orvia Labs. Shipping, handling, and protection charges are excluded from any refund amount.
- Opened, partially used, or used product: Does not qualify for the 90-Day Money-Back Guarantee. Our team may, at its sole discretion, offer a partial refund, store credit, or replacement as a courtesy.
- Multi-bottle orders: Only unopened bottles qualify under the guarantee. Opened bottles in a multi-pack are not eligible for any refund.
- Requests that do not meet all eligibility requirements: Not covered by the guarantee. Any remedy offered is entirely at the discretion of Orvia Labs and may include a partial refund, store credit, or replacement.
3.2 Discretion
Orvia Labs reserves the right to determine whether a refund request meets the eligibility requirements of the 90-Day Money-Back Guarantee, the form and amount of any remedy provided for requests that fall outside the guarantee, and to decline any request that does not comply with this Policy or that shows signs of abuse.
4. Refunds for Subscription (Subscribe and Save) Orders
Subscription orders are not covered by the 90-Day Money-Back Guarantee, with one exception:
The 90-Day Guarantee applies only to a customer's very first subscription shipment of a given product. All subsequent subscription shipments, renewals, and recurring charges are not eligible for refunds under any circumstance.
4.1 Subscription Shipments After the First
For all subscription shipments after the initial order:
- Refund requests cannot be considered.
- Recurring charges processed after the guarantee period are non-refundable.
- Failure to cancel a subscription before a renewal date does not constitute grounds for a refund.
- Customers are responsible for managing or canceling subscriptions prior to renewal.
4.2 Subscription Management
To manage, skip, pause, or cancel your subscription, use our subscription portal or email support@orvialabs.co with your order number and the change you would like to make. Our customer care team will confirm the update within 24 to 48 hours.
Orvia Labs offers a self-service subscription portal. We stand behind giving you full control over your subscription. Subscription changes must be made before your next renewal date to take effect. Changes requested after an order has been generated cannot be applied retroactively.
5. Order Cancellation Policy
Orders cannot be cancelled once placed. Due to the nature of our subscription-based supplement business, all orders begin processing immediately upon confirmation. Our fulfillment systems are designed for rapid dispatch, and once an order is generated in our system, it cannot be intercepted, modified, or cancelled.
This applies to all order types, including one-time purchases, subscription orders, recurring shipments, and promotional or bundled orders.
By completing checkout, you acknowledge and agree that your order is final and non-cancellable once placed. To prevent unwanted subscription shipments, you must manage or cancel your subscription before the next renewal date through our subscription portal or by emailing support@orvialabs.co.
6. Product Returns
Due to the consumable nature of our supplement products:
- Physical returns are not required and will not be accepted unless explicitly instructed by the Company.
- Customers should not mail products back unless specifically directed to do so.
- This policy exists for health, safety, and quality-control reasons.
- Any products mailed to us without prior authorization will not be processed and may be discarded.
If a return is explicitly authorized by our customer care team:
- Our team will provide a return authorization number (RMA) and a return address.
- Ship the product to the address provided, in its original packaging, with your order number written on the outside.
- We strongly recommend using trackable shipping. Packages lost in transit without tracking are not the responsibility of Orvia Labs.
- Return shipping costs are the customer's responsibility in all cases. Orvia Labs does not provide prepaid return labels.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@orvialabs.co with:
- Your order number
- Photos of the damaged product and packaging
- Description of the issue
In most cases, we will send a replacement at no cost. You do not need to return the damaged item. Failure to provide adequate documentation or timely notice may result in denial of replacement.
This remedy is in place of, not in addition to, the 90-Day Money-Back Guarantee.
8. Exchanges
To exchange a product, contact us at support@orvialabs.co. Once your request is reviewed and approved, you may place a new order for the replacement item. Choosing an exchange voids the 90-Day Money-Back Guarantee on the original order.
9. Shipping and Handling Costs
- All shipping, handling, and optional shipping protection fees are non-refundable.
- The customer is responsible for return shipping costs in all cases where a return is authorized.
- Orvia Labs does not provide prepaid return labels.
- Return shipping costs are not reimbursed under any circumstance.
- Refunds issued due to verified errors on our part will cover product cost only unless otherwise required by law.
10. Items Not Eligible for Refund
The following are not eligible for refund under any circumstance:
- Refund requests submitted more than 90 days from the confirmed delivery date.
- All subscription shipments after the initial first order.
- Orders where cancellation is requested after the order has been generated.
- Products purchased from any retailer other than orvialabs.co.
- Bulk orders of 4 or more units of the same product.
- Promotional, free, gift-with-purchase, or bonus items.
- Gift cards and store credit purchases.
- Items marked "Final Sale" at checkout.
- Products returned without prior authorization.
- Products with broken seals, missing labels, tampered packaging, or damage caused by the customer.
- Shipping, handling, and shipping protection fees.
- Recurring subscription charges processed after the guarantee period.
11. Abuse Prevention and Fraud Protection
Orvia Labs reserves the right to refuse refund requests that show patterns of abuse, including but not limited to:
- Repeated refund requests across multiple orders
- Requests inconsistent with normal customer behavior
- Suspected fraudulent claims
- Chargeback abuse or misrepresentation
- Customers who have been previously refunded for the same product type
- Multiple or excessive requests from the same customer, household, billing profile, or payment method
We may limit or ban customers from future purchases at our sole discretion. We reserve the right to provide documentation, including order records, tracking logs, carrier delivery confirmation, IP address of checkout, consent records, and customer communication logs, to challenge illegitimate chargebacks. Customers engaging in fraudulent claims may be reported to fraud prevention databases.
12. Refund Processing
Approved refunds are issued to the original payment method used at checkout. Refunds are typically processed within 7 to 10 business days after approval. Refunds appear within 5 to 10 additional business days after processing, depending on your financial institution or payment provider.
13. Regional Statutory Rights
13.1 European Union
EU customers retain the right of withdrawal under the EU Consumer Rights Directive. You may return unopened, sealed product within 14 days of delivery without giving a reason, provided the product is in its original, unaltered condition. Standard outbound shipping is included in the refund. Return shipping is the customer's responsibility. Once a product seal is broken, the right of withdrawal does not apply for health and hygiene reasons (Directive 2011/83/EU, Article 16).
13.2 United Kingdom
UK customers retain rights under the Consumer Rights Act 2015, including remedies for goods that are not as described, of unsatisfactory quality, or not fit for purpose.
13.3 Australia
Australian consumers retain rights under the Australian Consumer Law, including remedies for major and minor product failures.
This Policy does not limit any non-waivable statutory rights you may have in your country of residence.
14. Product Disclaimer
Orvia Labs products are dietary supplements. Individual results may vary. These products are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before beginning any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
15. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of or related to your purchase is limited to the amount you paid for the product. Orvia Labs is not liable for any consequential, incidental, indirect, or special damages, including lost profits or lost data.
16. Governing Law, Arbitration, and Class-Action Waiver
All disputes related to refunds, returns, cancellations, or any claim arising from a purchase are governed by the Arbitration Agreement and Class-Action Waiver contained in our Terms of Sale. All claims must be resolved individually through binding arbitration. The laws of the State of Wyoming govern this Policy.
17. Policy Changes
Orvia Labs may update or amend this Policy at any time without prior notice. Changes take effect immediately upon posting to orvialabs.co. The version of this Policy in effect at the time of your purchase governs that purchase.
18. Acknowledgment
By placing an order with Orvia Labs, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Return Policy in full, including all eligibility requirements and limitations.
19. Contact Information
For all refund and return inquiries:
Orvia Labs
Email: support@orvialabs.co
Website: orvialabs.co
Response time: 24 to 48 hours
Business Address: 5830 E 2nd St, STE 7000, Casper, WY 82609, United States