Shipping policy
Last Updated: September 10, 2026
This Shipping Policy ("Policy") is part of the Terms of Sale, which include a mandatory arbitration agreement and class-action waiver. By placing an order with Orvia Labs ("Company," "we," "us," "our"), operated at orvialabs.co, you acknowledge and agree to the terms below.
1. Order Processing Times
Orders typically process within 1 to 3 business days, excluding weekends and U.S. federal holidays. Processing times may be longer during peak seasons, product launches, promotional events, or unforeseen supply chain interruptions. Processing time does not include carrier transit time.
We reserve the right to extend processing times when demand is high or inventory constraints occur, as permissible under the FTC Mail Order Rule. If significant delays arise, we will notify you using the email provided at checkout.
2. Order Cancellation Policy
Orders cannot be cancelled once placed. Due to the nature of our subscription-based supplement business, all orders begin processing immediately upon confirmation. Our fulfillment systems are designed for rapid dispatch, and once an order is generated in our system, it cannot be intercepted, modified, or cancelled.
This applies to all order types, including:
- One-time purchases
- Subscription (Subscribe & Save) orders
- Recurring shipments
- Promotional or bundled orders
By completing checkout, you acknowledge and agree that your order is final and non-cancellable once placed. If you do not wish to receive future subscription shipments, you must manage, pause, or cancel your subscription through our subscription portal or by emailing support@orvialabs.co before your next renewal date. Subscription management changes must be made prior to order generation to take effect.
3. Shipping Methods and Transit Times
We ship via major carriers including USPS, UPS, DHL, FedEx, or other logistics partners at our discretion. All estimated transit times below are estimates only, not guarantees.
| Region | Estimated Delivery After Shipment |
|---|---|
| United States | 5 to 10 business days |
| Canada | 7 to 10 business days |
| Australia | 7 to 10 business days |
| New Zealand | 7 to 10 business days |
| United Kingdom | 7 to 12 business days |
| Rest of World | 7 to 15 business days |
Business days exclude weekends and U.S. federal holidays. Carrier delays, including those caused by weather, customs, holidays, or operational issues, are outside our control and do not qualify for refunds.
4. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates are controlled by the carrier. We do not control update frequency, scanning delays, or accuracy of carrier tracking data.
- Tracking links typically become active within 24 to 48 hours of shipment.
- If tracking has not updated after 3 or more business days, contact us at support@orvialabs.co with your order number.
- Check your spam or promotions folder if you have not received a confirmation email.
Customers are responsible for monitoring the tracking link and contacting the carrier for delivery-related inquiries.
5. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout, including:
- Full name
- Street address (and apartment/unit number if applicable)
- City, state/province, and postal code
- Phone number for delivery notifications
Orvia Labs is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Incorrect or incomplete addresses may lead to delays, non-delivery, or package returns. The Company is not responsible for such outcomes.
If you notice an address error after placing your order, contact us immediately at support@orvialabs.co. While we will make reasonable efforts to intercept the shipment, we cannot guarantee address changes once an order has entered fulfillment.
6. Risk of Loss and Transfer of Title
Risk of loss and title to all products pass to the customer once the carrier marks the package as "Delivered," "Notice Left," or "Attempted Delivery." After delivery is confirmed:
- The Company is not responsible for theft, loss, misdelivery, property damage, or disputes involving the delivery location.
- Packages sent to an incorrect address provided by the customer are the customer's responsibility.
- Carrier-confirmed delivery constitutes full performance of our shipping obligations.
- Customers assume all responsibility for retrieving packages from their delivery address.
7. Lost, Stolen, or Missing Packages
Packages Marked as Delivered:
If a package is marked as delivered by the carrier but cannot be located:
- Check with household members, neighbors, security personnel, or mailrooms.
- Look in alternative delivery locations (back door, garage, lobby, package locker).
- Wait 48 hours, as carriers sometimes update prematurely.
- Contact the carrier to initiate a Missing Mail or Package Trace inquiry.
The Company does not issue replacements or refunds for packages confirmed as delivered by the carrier. Customers may file a claim directly with the carrier if eligible.
Packages Marked as Lost by Carrier:
If a package is marked as lost by the carrier before delivery confirmation, we will investigate and, at our sole discretion, replace or refund the order.
Stolen Packages:
Orvia Labs is not responsible for packages marked as delivered that are subsequently stolen. We recommend:
- Using a secure delivery address
- Requesting signature confirmation for high-value orders
- Using package lockers or alternative pickup locations if theft is a concern in your area
8. International Orders and Customs
For orders shipped outside the United States:
- Customs fees, import duties, VAT, taxes, and brokerage fees are the sole responsibility of the recipient and are not included in your order total.
- These fees are determined by your country's customs regulations and are outside of Orvia Labs' control.
- Delays caused by customs inspections or government agencies do not qualify for refunds or replacements.
- We recommend checking your country's import policies before ordering.
By placing an international order, you accept responsibility for any additional fees upon delivery. If a package is returned due to customs non-payment or refusal, the customer is liable for return shipping, redelivery fees, and any carrier penalties. Refusal to pay customs fees resulting in returned packages may be subject to additional processing fees and forfeiture of merchandise.
9. Damaged Shipments
If your order arrives damaged, contact us within 7 days of delivery at support@orvialabs.co with:
- Your order number
- Photos of the damaged product and packaging
- Description of the issue
Failure to provide adequate documentation or timely notice may result in denial of replacement. Approved replacements will be shipped using standard processing and shipping timelines.
10. Split Shipments
For logistical reasons, items from the same order may be shipped separately and arrive on different days. You will receive tracking information for each shipment. This does not affect your order total.
11. Returned, Refused, or Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, customer refusal, non-pickup from carrier, customs refusal, or delivery obstacles outside our control:
- Reshipment fees are the customer's responsibility.
- Original shipping costs are non-refundable.
- Merchandise may be considered forfeited after 14 days if reshipment fees are not paid.
- The Company is not responsible for lost packages resulting from address errors or refusal of delivery.
12. Shipping Fees
All shipping fees, handling charges, and optional shipping protection fees (if purchased) are non-refundable, except where prohibited by law. Refunds issued due to verified errors on our part will cover product cost only unless otherwise required.
13. Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions or natural events
- Carrier disruptions or service outages
- High shipping volumes (holidays, sales events)
- Customs processing (international orders)
- Incorrect address information provided by the customer
We appreciate your patience during unexpected delays. Estimated delivery times are not guaranteed. Delays do not qualify for refunds.
14. Chargebacks and Fraud Protection
Any shipping or delivery dispute covered by this Policy is subject to the Arbitration Agreement and Class-Action Waiver in our Terms of Sale. We reserve the right to provide documentation, including tracking logs, carrier delivery confirmation, IP address of checkout, consent records, and customer communication logs, to challenge illegitimate chargebacks.
Customers engaging in fraudulent claims, chargeback abuse, or misrepresentation of delivery status may be banned from future purchases and reported to fraud prevention databases.
15. Governing Law, Arbitration, and Class-Action Waiver
All disputes related to shipping, delivery, lost packages, transit delays, or carrier errors are governed by the Arbitration Agreement and Class-Action Waiver contained in our Terms of Sale. All claims must be resolved individually through binding arbitration. The laws of the State of Wyoming govern this Policy.
16. Updates to This Policy
We may update this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting to orvialabs.co. The version of this Policy in effect at the time of your order governs your purchase.
17. Contact Information
For shipping inquiries:
Orvia Labs
Email: support@orvialabs.co
Website: orvialabs.co
Response time: 24 to 48 hours
Business Address: 5830 E 2nd St, STE 7000, Casper, WY 82609, United States
Include your order number for faster assistance.